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Returns Policy

The Outdoorist Returns Policy is valid for 14 days from receipt of your item.

Faulty Items

If you receive an item that is faulty or damaged you may return it to us and we will replace it (if stock is available) or provide a refund. A replacement will be sent or a refund will be made when we receive the returned item from you

Please follow the Returns Procedure below.

Duplicate or Incorrect Item

If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you.

Please follow the Returns Procedure below.

Unwanted Items

  • Unwanted items can be returned to us up to 14 days after the date we send it to you.
  • Products must be returned to us in their original condition and packaging.
  • It is important that any unwanted items, unless faulty, are returned to us in a fully resaleable condition. This means that items must not be worn, used, soiled or damaged.
  • We will make a full refund to your original payment when we receive the item.
  • We will not reimburse any postage costs.
  • If we determine that an item has not been returned to us in it original condition, we reserve the right to refuse the return or charge a reasonable re-stocking fee.
    By original condition we mean:
    • You have kept all original packaging and labels in good condition and the product can be resold at full price.
    • You haven’t used the product.
    • In the case of footwear, this means that the footwear must not have been worn outside or treated in any way.

Returns Procedure

  1. To return an item you must request a 'Return Authorisation' by logging in to your account and viewing the items you have ordered. You can use the link below to go to your account to return an item. Your account screen will list all the items you have ordered from us and show those that are eligible for return.

    Click here to return an item - you will be asked to login to your account.

  2. Package the item securely and include the printed 'Returns Authorisation' that is produced by following the link above.
  3. Obtain a proof of postage when you send the item.
  4. We reserve the right not to accept returns that do not have a 'Returns Authorisation'.

Testing Returns

We test all returned items and reserve the right to return the product to you at your expense or charge a reasonable re-stocking fee if we cannot reproduce the fault on our equipment.

Items that cannot be returned

Most items bought from us can be returned, however, the nature and use of some items means that we cannot accept a return on them. Items that cannot be returned are explained below:

  • Specially ordered items or anything ordered on your behalf outside of our standard catalogue.
  • Gift Vouchers and Gift Cards are non-returnable and cannot be exchanged for cash or anything else. They must be used to purchase items from the web site.